Frequently Asked Questions
Everything you need to know about your Tushbaby purchase and our premium baby gear.
What makes Tushbaby different from traditional baby carriers?
Tushbaby is an ergonomic hip seat that evenly distributes your baby's weight, reducing strain on your back and shoulders. Unlike complicated wraps, it features a simple buckle design for quick on-and-off transitions.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping times vary by location.
What is your return and exchange policy?
We offer a 30-day return policy for items in original, unused condition with all tags attached. Please note that original shipping fees are non-refundable.
Is the Tushbaby carrier safety tested?
Yes, safety is our priority. Tushbaby has undergone rigorous third-party testing and is pediatrician-approved, ensuring it meets all global safety standards for baby gear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through partners like Afterpay and Shop Pay.
How do I clean and care for my Tushbaby?
To clean your Tushbaby, remove the plastic seat insert and machine wash the fabric on a cold, gentle cycle. Lay flat to air dry; do not bleach or iron.